Highlight Entertainment & Productions, a Sydney-based Entertainment Equipment Hire Company, aims to protect the privacy and personal information we obtain and keep while performing our activities. The following is a policy that Highlight Entertainment & Productions intend to maintain in line with the principles established by the Australian Privacy Principles under the Privacy Act 1988.
Personal information is defined as any type of information (digital or written) that can be used to identify a person, individual or entity. This applies to all personal information obtained from and about employees, clients (current, potential and past), suppliers, partners, and any other person/s whose personal information we may collect.
This policy includes the following:
A. What types of personal information we might require or gather;
B. Our website privacy practices;
C. How we may use the personal information;
D. How we keep and protect personal information;
E. How you can retrieve, correct or delete the personal information we have of you; and
F. How you may make a complaint if you think we have acted against this policy.
This policy on privacy does not form any part of a contract at least to the extent that we specify.
A. Types of personal information we collect.
Highlight Entertainment & Productions require personal information for business purposes.
The main information we gather may include your contact information such as name, address, email, telephone number, etc. We may also require your financial information for furnishing hiring contracts and eventually settling accounts.
We collect these information directly from individuals through required filled-out rental requests and other forms needed to finalise the agreement. It can also be obtained through face-to-face meetings, frontline interviews, email correspondence, telephone conversations and third party contributions. We may keep a list of all contributing contacts if you inform us of the need, otherwise we will strictly follow our Standard Operating Procedure (SOP).
B. Our Website Privacy Practice
We employ the use of cookie technology on our website to provide streamlined information and services to our website visitors. Cookies are pieces of information that are deposited on your computer’s hard disk from our website for record-keeping purposes. It allows us to provide you with data that you might be interested in based on your previous interactions with our website.
If you do not want to receive any cookies, you can set your browser settings to refuse website cookies. This could potentially hinder you from experiencing the full advantage of our website’s services.
C. Use of Personal Information
The main purpose of collecting personal information from you is to provide you with the services you requested and ensure efficient business process. Highlight Entertainment & Productions does not disclose personal information without your explicit consent. We may need to disclose information to third parties such as sub-contractors and government-mandated reporting agencies when required, but always after a confirmed permission from you.
Highlight Entertainment & Productions will not disclose information about you or your company without your knowledge or consent, unless;
– Required by law;
– To enforce our terms of service;
– To protect the rights and personal safety of another client, member of the public or the company itself;
– There is transfer of ownership or management.
When you provide your information to Highlight Entertainment & Productions, we will ask you to choose whether or not you wish to receive updates about special offers, company promotions, and changes to our products, policies and services. If you indicate that you do not want to receive any, we will not contact you any further about these matters.
D. Management and Security of Personal Information
We keep a close record of all personal information we obtain during our activities. To maximise the quality and efficiency of our business operations, we may from time-to-time disclose information to individuals and organisations outside Highlight Entertainment & Productions. Rest assured we strictly monitor the avenues in which your personal information is distributed, as well as, hold third party entities that have access to some of your information under strict privacy guidelines to keep your personal information from being used in any unauthorised activities.
E. Retrieval, Correction and Deletion of Personal Information
You can access your personal information any time through email at [email protected] or phone call at 02 9188 6802. Please give us a maximum of 15 days to process your request.
You can also request to change certain personal information we have about you that may be inaccurate or outdated. You can send us an email with the new details and we will amend our records as soon as possible. Alternatively, you can call us for faster notification.
You may ask us to delete your personal information in the same manner as stated above and we will take all reasonable steps to grant your request unless we need to keep the information for legal purposes.
F. Questions and Complaints
If Highlight Entertainment & Productions becomes aware of any concerns or problems regarding our Policy on Privacy and Collection of Personal Information, we will seriously work hard to address the issues. If you have further questions, you may reach us through email at [email protected] or phone call at 02 9188 6802.